Shipping & Returns

We currently deliver to serviceable addresses within India. Delivery availability may vary depending on the destination PIN code and courier coverage.

Applicable shipping charges, if any, will be shown during checkout before payment.

Customers are responsible for providing complete and accurate shipping information. Additional delivery charges may apply where an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, customer refusal, or an unavailable recipient.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Orders placed during promotional periods, new launches or unforeseen operational disruptions may require additional processing time.

Delivery generally takes 3–7 business days after dispatch, depending on the customer’s location and courier availability.

Delivery estimates are indicative and not guaranteed. Zenovita is not responsible for delays caused by courier disruptions, weather, regulatory restrictions, natural events or incorrect customer information.

Cancellation requests may be accepted only before the order is dispatched.

To request cancellation, contact: support@zenovitalifesciences.com and include your name and order number.

Once dispatched, an order cannot normally be cancelled.

For health, hygiene and product-integrity reasons, opened or used supplements cannot be returned.

Returns may be considered when:

• The wrong product was delivered
• The product arrived damaged
• The seal was broken at the time of delivery
• The product was expired at the time of delivery

A change of mind, dislike of taste, individual intolerance, absence of expected results or incorrect product selection will not normally qualify for return.

Report damaged, incorrect, tampered or expired products within 48 hours of delivery.

Please provide:

• Order number
• Clear images of the product
• Image of the batch number and expiry date
• Image of the shipping label
• Unboxing video, when available
• Brief description of the issue

Do not discard the product or packaging until the complaint has been resolved.

After verification, Zenovita may offer a replacement of the affected product, store credit, or a refund to the original payment method. The appropriate resolution will depend on product availability and the nature of the issue.

Approved refunds are generally initiated within 5–7 business days. The time taken for the amount to appear in your account may vary based on your bank, payment gateway or payment method.

Contact us within 24 hours if tracking shows the order as delivered but you have not received it. We will raise an investigation with the courier partner.